Troubleshooting

Identify solutions and step-by-step assistance for resolving any technical issues you encounter with SKIIN products.

Articles

1. My SKIIN Pod won't connect to the App. What should I do?
2. My SKIIN Pod won't charge. What should I do?
3. Why is there missing data in the SKIIN Connected Life Heartbeat App?
4. How do I identify which SKIIN Pod is mine?
5. How do I reset my SKIIN Pod?
6. What do the Garment Signal icons in the app mean?
7. I see "No Garment Detected" in the App. What does this mean?
8. The SKIIN Connected Life Heartbeat App cannot find my Pod. What should I do?
9. The LED indicator light on my SKIIN Pod is off, but I didn't turn it off. What happened?
10. My SKIIN Pod battery is dying faster than before. Why?
11. Do I need to keep my phone close by when wearing the SKIIN System?
12. Why is the Garment Signal on my App poor or inconsistent?
13. I accidentally paired the wrong Pod. How do I fix this?